Terms of service

Last Updated: March 14, 2026

We believe policies should be clear and fair. These Terms of Service outline how our website works and the guidelines for purchasing from Pinetree Innovations. If you ever have questions about an order or anything in these terms, please reach out — we’re always happy to help.

Overview

This website is operated by Pinetree Innovations Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Pinetree Innovations Ltd.

By accessing or using https://shoppinetree.com (the “Site”), including making a purchase, you agree to be bound by these Terms of Service, along with any policies referenced herein including our Privacy Policy and Return Policy.

If you do not agree to these Terms, you may not access the website or use any services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.

1. Online Store Terms

By using this website, you confirm that you are at least 18 years of age or the age of majority in your province or jurisdiction.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using the Site.

You must not transmit any viruses, malware, or other destructive code.

Violation of these Terms may result in termination of your access to the Site.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding payment information) may be transferred across networks and may be modified to conform with technical requirements of connecting networks or devices.

Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our written permission.

3. Accuracy of Information

We strive to ensure the information on our website is accurate, but we do not guarantee that all content is complete, current, or error-free.

Information on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions.

We reserve the right to modify the content of this Site at any time without obligation to update information.

4. Product Information and Availability

Some products may be available exclusively online and may have limited quantities.

We make every effort to display product images and colors as accurately as possible; however, we cannot guarantee that your device’s display will reflect the exact color of a product.

We reserve the right to:

• Limit the quantities of any product
• Restrict sales by region or customer
• Discontinue products at any time
• Change product descriptions or pricing without notice

5. Pricing and Service Changes

Prices for products may change without notice.

We reserve the right to modify or discontinue the website or any part of the Service at any time without notice.

We are not liable for any modification, price change, suspension, or discontinuation of the Service.

6. Orders and Billing Information

We reserve the right to refuse or cancel any order.

We may limit quantities purchased per person, household, or order. These limits may apply to orders placed using the same account, payment method, or billing or shipping address.

You agree to provide current, complete, and accurate purchase information for all orders.

For additional details, please review our Return Policy.

7. Third-Party Tools and Links

Our website may include third-party tools or links to external websites.

These services are provided “as is” and “as available”, and we have no control over their content or policies.

We are not responsible for the content, practices, or transactions associated with third-party websites.

8. User Comments and Submissions

If you submit comments, feedback, suggestions, or other materials to us, you agree that we may use, edit, publish, or distribute those materials without restriction.

You agree that your submissions will not violate the rights of any third party or contain unlawful, abusive, or harmful content.

You are solely responsible for the accuracy and legality of any content you submit.

9. Personal Information

Your submission of personal information through the Site is governed by our Privacy Policy.

10. Errors and Inaccuracies

Occasionally there may be errors or inaccuracies relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct these errors and cancel orders if necessary.

11. Prohibited Uses

You may not use this Site:

• For any unlawful purpose
• To violate any laws or regulations
• To infringe intellectual property rights
• To transmit malware or malicious code
• To collect personal information from others
• To spam, scrape, or misuse the website
• To interfere with the security of the Site

We may terminate your access for violating these rules.

12. Disclaimer of Warranties

Your use of the website and services is at your own risk.

All products and services are provided “as is” and “as available”, without warranties of any kind unless otherwise required by law.

We do not guarantee uninterrupted, secure, or error-free service.

13. Limitation of Liability

To the fullest extent permitted by law, Pinetree Innovations Ltd., its employees, partners, suppliers, and service providers shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.

14. Indemnification

You agree to indemnify and hold harmless Pinetree Innovations Ltd. and its employees, partners, and service providers from any claims arising from your violation of these Terms or your misuse of the Site.

15. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in full force.

16. Termination

These Terms remain effective unless terminated by either you or us.

We may terminate or suspend access to the Site immediately if we believe you have violated these Terms.

17. Governing Law

These Terms of Service shall be governed by the laws of Saskatchewan, Canada, and applicable Canadian federal laws.

18. Changes to These Terms

We may update these Terms of Service from time to time. The most current version will always be posted on this page.

Your continued use of the Site after changes are posted constitutes acceptance of those changes.

19. Pricing Errors and Technical Issues

While we make every effort to ensure accurate pricing and product information, errors may occasionally occur due to technical issues, system updates, or human error.

We reserve the right to correct any errors in pricing, product descriptions, or availability at any time, including after an order has been submitted. If an error affects your order, we may cancel the order and issue a refund.

20. Payment Disputes and Chargebacks

If you have an issue with an order, we encourage you to contact us so we can resolve the matter quickly.

Initiating a chargeback or payment dispute without first contacting us to resolve the issue may result in restrictions on future purchases.

We reserve the right to provide order details, shipping confirmation, and communication records to payment processors to resolve disputes.

21. Product Images and Representations

We strive to display product images and descriptions as accurately as possible. However, product colors, textures, and appearance may vary depending on lighting, photography, manufacturing variations, or individual screen settings.

Such variations do not constitute product defects.

Many Pinetree products are handcrafted or produced using natural materials. Variations in wood grain, engraving depth, color, or finish may occur and are considered part of the character of the product.

22. Resale and Commercial Use

Products purchased through our retail website are intended for personal use only unless otherwise authorized by Pinetree Innovations Ltd.

Resale of our products without prior written permission may result in order cancellation or restrictions on future purchases.

Businesses interested in reselling Pinetree products should apply through our Wholesale Program.

We reserve the right to limit or cancel orders that appear to be placed for unauthorized resale.

23. Product Images and AI-Generated Content

Some images, lifestyle photography, or visual representations of products on this website may be created or enhanced using digital editing tools, mockups, or artificial intelligence technologies.

These images are intended to illustrate the product and its potential use. Actual product appearance, packaging, or scale may vary slightly.

Product descriptions and specifications provided on the product page should be relied upon as the most accurate representation of the item being sold.

24. Custom and Personalized Products

Certain products offered on this website may be customized or personalized at the customer's request.

Customers are responsible for ensuring that all submitted information, including spelling, names, dates, artwork, or other details, is accurate at the time of order.

Because custom or personalized products are made specifically for the customer, these items may not be eligible for return or exchange unless the product arrives damaged or contains a manufacturing defect.

Minor variations in color, placement, or materials may occur in customized or handcrafted items and are not considered defects.

We are not responsible for errors submitted by the customer during the customization process.

25. Retail and Wholesale Purchases

Products purchased through our retail website are sold at the retail price displayed at the time of purchase.

Wholesale pricing is available only to approved wholesale customers who place orders through our designated wholesale ordering channels.

Orders placed through the retail website cannot be retroactively adjusted to wholesale pricing.

Businesses interested in purchasing at wholesale pricing should apply through our Wholesale Program.

We reserve the right to cancel or refund orders placed incorrectly through the retail website by customers intending to purchase at wholesale pricing.

26. Promotions and Discount Codes

From time to time, Pinetree Innovations may offer promotional discounts, coupon codes, or special offers.

Promotions are valid only for the time period specified and may not be combined with other offers unless explicitly stated.

We reserve the right to modify, cancel, or limit promotional offers at any time, including correcting errors related to discount pricing or unintended discount stacking.

Promotional codes may not be reproduced, distributed, or publicly shared without permission where such sharing was not intended.

Orders placed using unauthorized, expired, or improperly applied promotions may be cancelled or adjusted at our discretion.

27. Delivery Timeframes and Event Purchases

Estimated delivery times provided on our website are estimates only and are not guaranteed.

While we make every effort to ship orders promptly, we are not responsible for delays caused by shipping carriers, weather, customs processing, or other circumstances beyond our control.

Customers purchasing products for a specific event, holiday, or occasion are encouraged to allow sufficient time for delivery. Pinetree Innovations Ltd. is not responsible for losses or damages resulting from delayed deliveries related to event timing.

28. Intellectual Property

All content on this website, including product designs, artwork, graphics, logos, images, text, and product descriptions, is the property of Pinetree Innovations Ltd. and is protected by applicable copyright, trademark, and intellectual property laws.

No content from this website may be reproduced, copied, distributed, or used for commercial purposes without prior written permission from Pinetree Innovations Ltd.

Unauthorized use of our designs, images, or branding may result in legal action.

Contact Information

Questions about these Terms of Service may be sent to:

Pinetree Innovations Ltd.
2938 Millar Avenue
Saskatoon, SK
Canada

Email: info@shoppinetree.com