Refund policy
How to start a return or exchange: For online orders, start your return through your account at shoppinetree.com/account. Sign in with the email you used at checkout, select your order, and choose "Request return." Once it's approved, we'll email you return instructions and our shipping address. For in-store purchases, or if you need help, email us at info@shoppinetree.com.
Returns and exchanges are accepted within 14 days of delivery for online orders, or 14 days of purchase for in-store purchases. Proof of purchase is required, either your original receipt or a record of your purchase in our customer system.
Damaged or flawed items: If your item arrives flawed or damaged, we'll refund or replace it and, if necessary, cover the return shipping cost. This applies to all items, including final sale items.
Exchanges: If you'd like a different size, colour, or item, return the original at your own cost and we'll issue store credit for the full purchase price once it arrives. You can then place a new order using your credit. Standard shipping rates apply to the new order, and orders over $99 ship free.
Refunds: If you'd prefer a refund, we'll refund the item to your original payment method once it arrives. Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method. If your order qualified for free shipping and the return brings it below $99, our flat rate shipping fee will be deducted from your refund.
Clothing: Apparel must be returned unworn, with original tags attached, and free of makeup, deodorant, perfume, or other marks.
Final sale items: The following cannot be returned or exchanged:
- Personalized and custom items, including our Love Local collection
- Gourmet Pantry food items
- Earrings, for hygiene reasons
- Clearance items marked Final Sale
Third-party retailers: If you purchased your item from one of our retail partners, please return it directly to that retailer.